privacy policy

Last Updated: 08/06/2026

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introduction

Welcome to Valorix. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

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data controller

For the purposes of applicable data protection laws, the data controller is:

Valorix
34 Chatsworth Drive
Nuneaton, CV11 6SB
United Kingdom

Email: valorixclothing@gmail.com
Telephone: 07548 922761

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personal data we collect

We may collect and process the following categories of personal data:

• identity data

  • Full name

  • Username or account information (if applicable)

• contact data

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

• transaction data

  • Products purchased

  • Order details

  • Order history

  • Payment status

  • Transaction identifiers

• technical data

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone settings

  • Website usage data​

• marketing and communications data

  • Marketing preferences

  • Communications with customer support

  • Responses to surveys or promotions

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how we collect your data

We collect personal data when you:

Visit our website

Place an order

Create an account

Subscribe to marketing communications

Contact us via email, telephone, or contact forms

Participate in promotions or surveys

We also collect certain information automatically through cookies and similar technologies.

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how we use your personal data

We use your personal data for the following purposes:

• order processing and fulfilment to:

  • Process payments

  • Confirm orders

  • Arrange shipment and delivery

  • Manage returns and refunds

  • Provide customer support

• business operations to:

  • Operate and maintain our website

  • Prevent fraud and unauthorised transactions

  • Improve our products and services

  • Maintain security of our systems

• marketing

  • Where permitted by law or with your consent, we may send promotional emails regarding products, offers, and updates.

  • You may withdraw consent or unsubscribe at any time.

• legal compliance  to comply with:

  • Tax obligations

  • Accounting requirements

  • Consumer protection laws

  • Regulatory obligations

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legal basis for processing

Under GDPR, we process personal data on one or more of the following lawful bases:

• performance of a contract

  • Where processing is necessary to fulfil an order or provide services requested by you.

• legal obligation

  • Where processing is necessary to comply with legal requirements.

• legitimate interests

  • Where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

  • Examples include:

  • Fraud prevention

  • Website security

  • Business administration

  • Customer service improvements

• consent

  • Where required by law, we rely on your consent, particularly for marketing communications and certain cookies.

  • You may withdraw consent at any time.

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cookies and similar technologies

Our website is hosted on Wix and uses cookies and similar technologies.

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Cookies help us:

Ensure website functionality

Remember user preferences

Improve website performance

Analyse visitor behaviour

Support marketing and advertising activities

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Types of cookies we may use include:

• essential cookies

  • Required for website operation and security.

• analytics cookies

  • Used to understand how visitors interact with our website.​

• marketing cookies

  • Used to provide relevant advertising and marketing communications.

  • You can control or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

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third-party service providers

We may share personal data with trusted third parties where necessary for the operation of our business.

• wix

Our website is hosted and operated through Wix, which processes data on our behalf.

• payment processors

We accept payments through:

PayPal

Credit and debit card processors provided through Wix Payments or associated payment gateways

We do not store complete payment card details on our own systems.

• dropshipping suppliers and fulfilment partners

As a dropshipping business, we share relevant order information with suppliers and fulfilment partners solely for the purpose of manufacturing, packaging, and delivering your orders.

Information shared may include:

Name

Delivery address

Telephone number (where required)

Order details

• delivery and logistics providers

We may share information with courier and postal services responsible for delivering orders.

• professional service providers

Including:

Accountants

Legal advisers

IT and security providers

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All third-party providers are expected to process personal data securely and in accordance with applicable laws.

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international data transfers

As we sell products worldwide and work with international suppliers and service providers, your personal data may be transferred to countries outside the United Kingdom or European Economic Area (EEA).

Where personal data is transferred internationally, we implement appropriate safeguards, including:

Adequacy decisions approved by relevant authorities

Standard Contractual Clauses (SCCs)

Other legally recognised transfer mechanisms

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These safeguards are designed to ensure that your personal data receives an equivalent level of protection.

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data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may include:

Customer account data: while the account remains active

Order and transaction records: up to 7 years for tax and accounting purposes

Customer service communications: as reasonably necessary to resolve enquiries and disputes

Marketing data: until consent is withdrawn or the information is no longer required

When personal data is no longer needed, it will be securely deleted or anonymised.

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data security

We implement appropriate technical and organisational measures to protect personal data against:

Unauthorised access

Accidental loss

Alteration

Disclosure

Destruction

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While we take reasonable precautions, no online system can guarantee absolute security.

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your rights under gdpr

Subject to applicable law, you have the following rights:

• right of access

To request a copy of the personal data we hold about you.

• right to rectification

To request correction of inaccurate or incomplete personal data.

• right to erasure

To request deletion of your personal data in certain circumstances.

• right to restrict processing

To request that we limit how we use your personal data.

• right to data portability

To receive your personal data in a structured, commonly used format.

• right to object

To object to processing based on legitimate interests or direct marketing.

• right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

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To exercise any of these rights, please contact us using the details provided below.

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complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with a supervisory authority responsible for data protection.

For individuals in the United Kingdom, complaints may be made to:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: https://ico.org.uk

If you reside within the European Union, you may lodge a complaint with your local data protection authority.

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children's privacy

Our products and services are not directed toward children under the age of 13, and we do not knowingly collect personal data from children.

If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information.

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changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

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contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Valorix
34 Chatsworth Drive
Nuneaton, CV11 6SB
United Kingdom

Email: valorixclothing@gmail.com
Telephone: 07548 922761