refund policy

Last Updated: [Insert Date]

overview

At Valorix, customer satisfaction is important to us. This Refund and Returns Policy explains your rights and our procedures regarding returns, refunds, exchanges, and cancellations for purchases made through our website.

By placing an order with Valorix, you agree to the terms set out in this policy.

contact information

If you have any questions regarding returns or refunds, please contact us:

Valorix
34 Chatsworth Drive
Nuneaton, CV11 6SB
United Kingdom

Email: valorixclothing@gmail.com
Telephone: 07548 922761

right to cancel (uk and eu customers)

If you are a consumer located in the United Kingdom or European Union, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by email at valorixclothing@gmail.com.

After notifying us, you must return the item(s) within 14 days.

To qualify for a refund under the cancellation right:

Items must be unworn and unused.

Items must be in their original condition.

Original tags and packaging must be included where possible.

Items must not show signs of use, damage, washing, or alteration.

returns eligibility

We accept returns for eligible items when:

The return request is submitted within 14 days of delivery.

The item is unused and in its original condition.

The item is returned with all original tags and packaging.

We reserve the right to refuse returns that do not meet these requirements.

non-returnable items

The following items cannot be returned unless they are faulty, damaged, or incorrectly supplied:

Gift cards

Personalised or custom-made products

Items made to customer specifications

Intimate apparel or undergarments where hygiene seals have been removed

Clearance or final-sale items (where legally permitted)

This does not affect your statutory rights regarding faulty or misdescribed goods.

faulty, damaged, or incorrect items

If you receive an item that is:

Damaged

Defective

Incorrect

Not as described

please contact us within 7 days of delivery and provide:

Your order number

A description of the issue

Clear photographs showing the problem

If the claim is approved, we may offer:

A replacement item

A full refund

A partial refund where appropriate

We may not require the item to be returned in certain circumstances.

return shipping costs

customer-initiated returns

Where you are returning an item because you have changed your mind, you are responsible for the cost of return shipping unless otherwise required by law.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

faulty or incorrect items

If the item is faulty, damaged, or supplied in error, we will reimburse reasonable return shipping costs where applicable.

how to return an item

To request a return:

Include your order number and reason for the return.

Wait for return instructions from our customer support team.

Package the item securely and return it according to the instructions provided.

Returns sent without prior authorisation may experience processing delays.

refund processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method used for the purchase.

Refunds are typically issued within 14 days of:

Receiving the returned item; or

Receiving evidence that the item has been returned, whichever occurs first.

Please note that your bank, card issuer, or payment provider may require additional time to process the refund.

shipping costs and refunds

Original shipping charges are generally non-refundable unless:

The item is faulty;

The item was supplied incorrectly; or

Refund of delivery costs is required under applicable consumer law.

Where a customer exercises their statutory right to cancel, standard delivery charges paid at the time of purchase will be refunded in accordance with applicable law.

Any premium or expedited shipping charges are non-refundable.

exchanges

We currently do not guarantee direct exchanges.

If you require a different size, colour, or product, you may return the eligible item and place a new order, subject to availability.

Where appropriate, we may offer an exchange at our discretion.

dropshipping fulfilment

As a dropshipping business, products are supplied and shipped by third-party fulfilment partners.

Delivery times, stock availability, and return processing may occasionally be affected by supplier operations and international shipping conditions.

We will always make reasonable efforts to resolve issues promptly and fairly.

chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We are committed to resolving legitimate concerns quickly and professionally.

consumer rights

Nothing in this Refund and Returns Policy limits or excludes any rights you may have under applicable consumer protection laws, including:

The UK Consumer Rights Act 2015

The Consumer Contracts Regulations 2013

Applicable European Union consumer protection legislation

Where local laws provide additional rights, those rights remain unaffected.

changes to this policy

We may update this Refund and Returns Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

contact us

For all refund, return, and exchange enquiries, please contact:

Valorix
34 Chatsworth Drive
Nuneaton, CV11 6SB
United Kingdom

Email: valorixclothing@gmail.com
Telephone: 07548 922761